Barista Job Summary

The Barista greets customers, takes orders, and prepares a wide variety of hot and cold beverages (such as espresso shots, lattes, cappuccinos, and teas). This role requires excellent customer service skills, the ability to work efficiently in a high-volume environment, and a passion for coffee culture.

Core Responsibilities

1. Beverage & Food Preparation

• Espresso Craft: Grind, tamp, and pull espresso shots according to specific recipe standards and extraction times.

• Milk Texturing: Steam and froth milk to the correct temperatures and micro-foam consistency for different drinks (e.g., flat whites vs. traditional cappuccinos).

• Recipe Compliance: Prepare signature drinks, teas, cold brews, and seasonal specials accurately and quickly.

• Food Handling: Heat and serve pastries, sandwiches, or other food items following health and safety guidelines.

2. Customer Service & Point of Sale (POS)

• Welcoming Atmosphere: Greet customers warmly, answer questions about the menu, and offer recommendations based on preferences.

• Order Accuracy: Take orders efficiently using the POS system and process cash, credit, or mobile payments correctly.

• Queue Management: Keep the line moving smoothly during peak morning or afternoon rushes while maintaining a friendly demeanor.

3. Cleaning & Maintenance

• Station Hygiene: Maintain a clean, sanitized, and organized workspace throughout the shift.

• Equipment Care: Clean and maintain espresso machines, grinders, blenders, and brewers (including backflushing machines at closing).

• Restocking: Keep milk, coffee beans, syrups, cups, and lids fully stocked.

Required Skills & Qualifications

Technical & Physical Skills

• Basic Math: Ability to count back change quickly and manage cash drawer balances.

• Stamina: Ability to stand, walk, bend, and lift up to 30 lbs repeatedly during an 8-hour shift.

• Hand-Eye Coordination: Precision required for pouring, measuring ingredients, and executing basic latte art.

Soft Skills

• Speed & Efficiency: The ability to multitask and stay calm under pressure when a long line forms.

• Active Listening: Paying close attention to complex, customized drink modifications (e.g., “half-caf, extra hot, oat milk latte”).

• Teamwork: Communicating clearly with coworkers (e.g., “calling out drinks,” coordinating who is on cash vs. who is on the machine).

Experience Requirements

• Education: High school diploma or equivalent is preferred but not mandatory.

• Experience: Previous hospitality, retail, or customer service experience is a plus, but not mandatory Deja Brew Coffee will provide comprehensive on-the-job training for passionate beginners.

• Certifications: Basic Food Handler’s permit is a plus but not mandatory.